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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following would NOT trigger Service Level Management activity?

A) Service review meetings
B) Standard Changes
C) Changes in strategy or policy
D) Service breaches

2. Which of these statements about Assets, Resources and Capabilities is MOST accurate?

A) Resources and Capabilities are both types of Asset
B) Capabilities and Resources are both ways of using Assets
C) Capabilities are types of Asset and Resources are ways of using Assets
D) Resources are types of Asset and Capabilities are ways of using Assets

3. Which of the following is NOT an example of a Service Provider Type?

A) Internal service provider
B) External service provider
C) Shared services unit
D) Third-party provider

4. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?

A) It provides guidance to specific industry sectors and types of organization
B) It provides the guidance necessary for an integrated approach as required by ISO/IEC
20000
C) It is also structured around the Service Lifecycle
D) It consists of five publications

5. One organisation provides and manages an entire business process or function for another organisation. This is known as:

A) Business Process Management
B) Business Function Outsourcing
C) Business Process Outsourcing
D) Knowledge Process Outsourcing

Solutions: