Exam Name: Certified Patient Experience Professional
Certification Provider: The Beryl Institute
Corresponding Certification: Patient Experience Institute
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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Partnership and Advocacy | 29% | - Promoting person-centered care principles - Advocating for patient rights and values - Engaging patient and family voices - Building partnerships with stakeholders |
| Topic 2: Design and Innovation | 22% | - Integrating experience into design - Co-designing solutions with patients and families - Innovating processes and services - Evaluating impact of changes |
| Topic 3: Measurement and Analysis | 23% | - Reporting findings and driving improvement - Analyzing and interpreting results - Collecting and validating feedback data - Designing and implementing experience measurement |
| Topic 4: Organizational Culture and Leadership | 26% | - Leading experience strategy and vision - Advancing the profession and practice - Aligning governance and resources - Building supportive culture and capability |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which statement BEST describes HCAHPS?
- A. A complaint-resolution workflow used only in ambulatory clinics
- B. A financial benchmarking tool for payer reimbursement performance
- C. A national, standardized, publicly reported survey of patients' perspectives of hospital care
- D. An internal employee engagement survey used only for hospital workforce culture
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What are the steps of the PDSA cycle?
- A. Perceive, design, scale, adapt
- B. Plan, do, study, act
- C. Prioritize, delegate, select, assess
- D. Prepare, direct, sustain, activate
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A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?
- A. Construct a current care experience flow map.
- B. Determine which patients/families should be shadowed.
- C. Decide who should do the shadowing.
- D. Define where the care experience begins and ends.
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Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?
- A. Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders - B. Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors - C. Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
- D. Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
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Which is a fundamental rule to follow when creating data illustrations?
- A. Use plenty of text and special graphing features in order to clearly communicate to the reader.
- B. Accompany the graph with a brief narrative description.
- C. Maintain a ratio of 1:2 between the vertical and horizontal axes.
- D. Label everything appropriately so that the reader does not misinterpret the data.
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