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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Create a prioritized product roadmap to ensure future releases address known challenges.
B) Share stories from customer reach to create a common understanding of challenges.
C) Define acceptance criteria and acceptance testing to validate intended outcomes.

2. During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.
Which question should the strategy designer focus on next to ensure success?

A) What are the assumptions about market conditions that would have to be true?
B) Whet ere the team's technical capabilities to deliver on the solution?
C) What user experience success metrics should be included in the product?

3. Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.
What should CK do to ensure the proposed design is compatible with the current data model7

A) Perform end user testing.
B) Create high fidelity prototypes.
C) Run a technical design critique.

4. Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

A) Heuristics evaluation
B) Corporate integrity workshop
C) Business model canvas

5. Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7

A) Set customer acquisition targets for diverse audiences.
B) Design with exclusion experts.
C) Increase the design timeline.

Solutions: