Real CIS-HR Exam Questions are the Best Preparation Material
Practice on 2026 LATEST CIS-HR Exam Updated 130 Questions
NEW QUESTION # 77
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- A. Matching Rules
- B. Client Rules
- C. Escalation Rules
- D. ACLs
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product
/customer-service-management/task/t_CreateAnAssignmentRule.html
NEW QUESTION # 78
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?
- A. You must have created the Managed Document record
- B. Your group memberships and the Document owner field on the Managed Document record
- C. All Documents are visible
- D. You must be a member of the Owning Group for the Managed Document
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 79
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
- A. Access Policies
- B. COE Properties
- C. COE ACL Configuration
- D. COE Policy groups
Answer: C
Explanation:
The COE ACL Configuration module was introduced to simplify the security management of HR Centers of Excellence (COEs). Prior to this feature, restricting access to specific COEs (like Employee Relations or Payroll) required manually creating complex Access Control List (ACL) records, which often necessitated technical expertise. With COE ACL Configuration, HR Administrators can use a much more intuitive, no- code interface to define which HR groups have read, write, create, or delete access to specific COEs or individual HR Services. This module acts as a " security layer " on top of the existing platform security, allowing for granular control based on criteria such as the " Applies to all services " checkbox. This ensures that sensitive HR data is only visible to the appropriate teams while reducing the administrative overhead and potential errors associated with traditional script-based ACL management.
NEW QUESTION # 80
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
- A. The table and conditions on the Response Template record
- B. The HR Criteria on the HR Service
- C. The User Criteria on the HR Service
- D. The HR Criteria on the Response Template record
Answer: A
NEW QUESTION # 81
What role is required to access the modules in the HR Integrations application?
- A. HR Integrations Admin [sn_hr_integrations.admin]
- B. Admin [admin]
- C. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
- D. HR Core Profile Reader [sn_hr_core.profile_reader]
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_ManageRoles.html
NEW QUESTION # 82
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin must elevate their role to security_admin to add members to HR groups.
- C. The Admin follows the same process as with any group membership change.
- D. The Admin must impersonate an HR Admin to add members to HR groups.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 83
Which of the following are examples of HR application scopes? (Choose four.)
- A. Human Resources: Integrations
- B. Human Resources: Global
- C. Human Resources: Core
- D. Human Resources: Lifecycle Events
- E. Human Resources: COE
- F. Human Resources: Service Portal
- G. Human Resources: Knowledge
Answer: A,B,C,G
NEW QUESTION # 84
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
- A. Checklist
- B. Record Producer
- C. Fulfiller Instructions
- D. Lifecycle Event type
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/task/configure-hr-service.html
NEW QUESTION # 85
What do Client Roles define?
- A. Roles that come into force if user uses a browser client.
- B. Access for new hires, employees, alumni, contingent, and contract workers.
- C. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
- D. Groups for the customer's clients.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_ClientRoles.html
NEW QUESTION # 86
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetCandidates
- B. processAndGelList
- C. processAndGetUsers
- D. processAndGetArray
Answer: A
NEW QUESTION # 87
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetCandidates
- B. processAndGelList
- C. processAndGetUsers
- D. processAndGetArray
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product
/customer-service-management/task/t_InvokeMatchingRuleAPI.html
NEW QUESTION # 88
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
- A. None. The LE will automatically trigger based on its configuration
- B. An Event is needed to initiate the LE process
- C. An HR Service is needed to initiate the LE process
- D. A Scheduled Job is needed to initiate the LE process
Answer: B
Explanation:
Verified Answer: C. An Event is needed to initiate the LE process Very Short Explanation: An event is a record that indicates a change in the state of an application or a task. Events can be used to trigger actions such as notifications, workflows, or scripts. To initiate a Lifecycle Event process for an employee, an event must be configured on the Lifecycle Event record. The event can be based on a condition, a script, or a schedule 1 .
NEW QUESTION # 89
Which feature allows a user to transfer tasks related to Employee Relocation Approvals to another user?
- A. Roles and Groups
- B. Granular Delegation
- C. Rescind Activity Set
- D. Audience
Answer: B
Explanation:
Comprehensive and Detailed 100 to 150 words of Explanation From ServiceNow Human Resources topics:
Granular Delegation is a powerful feature in ServiceNow HRSD that allows users to temporarily or permanently delegate specific tasks or approvals to another user without granting them their full roles or access. This is the primary feature used to transfer tasks related to Employee Relocation Approvals (or other specific HR services) to a delegate. Unlike standard platform delegation, which is often an " all-or- nothing " approach, Granular Delegation allows the user to specify exactly which types of tasks- filtered by criteria like HR Service or Case Type-should be delegated. This is particularly useful during vacations or leaves of absence, as it ensures that sensitive approvals, such as those for relocation expenses, can continue to be processed by a trusted colleague, maintaining business continuity while strictly limiting the delegate ' s access to only those specific records.
NEW QUESTION # 90
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Detail, COE.
- B. HR Service, Topic Category, Activity Category, Activities, COE.
- C. HR Service, Topic Detail, Topic Category, COE.
- D. HR Service, Topic Category, COE.
Answer: C
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/hr-service-categorization.html
NEW QUESTION # 91
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
- A. Question Answer [question_answer]
- B. Metric Result [asmt_metric_result]
- C. Form [sys_ui_form]
- D. HR Case [sn_hr_core_case]
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/employee-form-configuration.html
NEW QUESTION # 92
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Dashboards
- B. Gauges
- C. Overviews
- D. Lists
- E. Properties
- F. Forms
Answer: D,E,F
Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources
/reference/r_HRConfigViewPage.html
NEW QUESTION # 93
When the Lifecycle Events application is installed, the LE Admin role is granted to which role?
- A. HR Admin [sn_hr_core.admin]
- B. HR Manager [sn_hr_core.manager]
- C. It is not added to other roles
- D. HR Basic [sn_hr_core.basic]
Answer: A
NEW QUESTION # 94
At what level is User Criteria set to control who can read and edit knowledge articles?
- A. In the Knowledge Article only.
- B. In the User record.
- C. In either the Knowledge Base or Article.
- D. In the Knowledge Base only.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 95
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?
- A. Using the maximum file upload size in megabytes held in the Employee Document Properties
- B. Using the file upload size system property
- C. Using the maximum file upload size business rule
- D. Using the maximum file upload size in megabytes Security policy
Answer: A
Explanation:
By default, the Employee Document Management (EDM) application limits the size of document uploads in Agent Workspace to 30MB to optimize performance. To adjust this limit, an administrator must navigate to Employee Document Properties and modify the setting for " maximum file upload size in megabytes " .
This property specifically controls the threshold for documents being attached to HR Profiles or Cases within the Workspace environment. While there are global system properties for general file attachments, EDM uses its own specific properties to provide granular control over the document filing system. Increasing this size might be necessary for large historical files or bundled employee records, but it must be balanced against storage costs and upload speeds. Changing this property ensures that HR agents can successfully upload all required documentation during the case fulfillment process.
NEW QUESTION # 96
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- C. You must change Scope for the script includes to work.
- D. You must create a custom ACL to allow the script includes to work.
Answer: A
NEW QUESTION # 97
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A. Text document templates
- B. PDF document templates
- C. Word document templates
- D. Document Templates
Answer: B,D
Explanation:
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes
NEW QUESTION # 98
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Restart the Guided Setup entirely
- B. Click the Mark as Incomplete button
- C. Submit a request in HI
- D. Closed tasks cannot be reopened
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRTaskViewPage.html
NEW QUESTION # 99
If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?
- A. Major
- B. Nominal
- C. Drastic
- D. Low
Answer: A
NEW QUESTION # 100
Which plugin, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?
- A. Document Keeper
- B. Employee Document Management
- C. Employee Document Enterprise
- D. Employee Journey Management
Answer: B
Explanation:
Verified Answer: D. Employee Document Management Very Short Explanation: The plugin that, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents is Employee Document Management. This plugin enables HR professionals to create, manage, and secure employee documents in a paperless way 1 . Employee Document Management provides features such as retention policies, legal holds, security policies, and audit trails to comply with HR file management requirements 1 . The other options are not correct because they are either not valid plugins or have different purposes. Employee Document Enterprise is not a valid plugin in ServiceNow. Document Keeper is not a valid plugin in ServiceNow. Employee Journey Management is a plugin that enables HR professionals to create and manage employee journeys that combine Lifecycle Event cases and Journey Accelerator action plans 2 .
NEW QUESTION # 101
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