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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: SME Communications Solutions Overview- Avaya SME portfolio architecture and components
- IP Office and SMB communication fundamentals
Topic 2: Advanced Features and Applications- Contact handling and call routing
- Voicemail and unified messaging
Topic 3: Maintenance and Troubleshooting- System upgrades and patch management
- Fault isolation and diagnostics
Topic 4: Networking and Integration- SIP trunking and PSTN connectivity
- VoIP protocols and QoS considerations
Topic 5: Installation and Configuration- Endpoint configuration and user provisioning
- System deployment and initial setup

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

  • A. Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
  • B. Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
  • C. Variable Routing Action on Telephony Actions
  • D. you cannot check against incoming CLI
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which three clients are supported for IP Office IMAP services? (Choose three.)

  • A. Lotus Messages
  • B. MS Outlook Express
  • C. Microsoft Office Communicator
  • D. Lotus Notes
  • E. MS Outlook
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

  • A. QSIG-A
  • B. QSIG-B
  • C. None
  • D. IP Office SCN
  • E. H.450
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)

  • A. 4620 IP Phone with VPN software
  • B. Modified 46vpnsettings.txt file
  • C. 1616 IP Phone with VPN software
  • D. VPN gateway for each remote worker
  • E. VPN Phone license for each remote worker
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

  • A. The agents monitored by CCR can only be in one group.
  • B. CCR must pull data from the highest numbered group of which the agent is a member.
  • C. All agents in a CCR group need to have the same set type.
  • D. Collective groups are not supported for CCR.
  • E. Queuing groups are not supported for CCR.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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