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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What relieves a customer's pain points and directly enables business results?

A) Analysis of a customer's value chain
B) Cisco Validated Designs
C) An IT solution aligned to customer needs
D) Industry best practice Business Model Canvas

2. Why would an investment analyst report be a good source of company information?

A) It will likely give you an inside track on internal management relationships
B) It can complement company-published data and give you insight for discovery
C) This will report the customer's actual IT expenditures for hardware, software, services
D) You will find company-endorsed estimates of product level sales growth

3. Which is true regarding mapping solutions and capabilities?

A) You should focus your time and the customer's attention on a few capabilities that make a strong impact.
B) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
C) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
D) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.

4. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) Target state capabilities
B) A prioritized list of current pain points
C) The company's current value chain
D) Best practice metrics and industry benchmarks

5. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Creating an adoption and rollout strategy across user groups
B) Communicating the percentage of benefit goal delivered through implementation
C) Defining formulas to use in calculating productivity gains
D) Creating an outline for the business case

Solutions: