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ITILFND Online Test Engine

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  • Total Questions: 325
  • Updated on: Oct 18, 2026
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  • Total Questions: 325
  • Updated on: Oct 18, 2026
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ITILFND PDF Practice Q&A's

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  • Total Questions: 325
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Everything you need for EXIN ITIL - Foundation preparation lives in one place at ActualTestsIT: a printable PDF, two test engines, free updates for 365 days, and a demo to try first. Grab the ITILFND package in 2026 and turn a vague study plan into a finished one.

EXIN ITILFND Exam Overview:

Certification Vendor:EXIN / PeopleCert (ITIL accreditation)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITILFND (commonly ITIL4 Foundation / EX0-... depending on provider)
Exam Format:Single-answer and multiple-choice questions, Multiple choice, Closed book
Passing Score:65% (26 out of 40 questions)
Exam Price:Varies by region (typically ~USD 200–350 equivalent)
Available Languages:Portuguese, Japanese, Spanish, English, Chinese (Simplified), German, French
Real Exam Qty:40
Certificate Validity Period:Indefinite (Foundation certificate does not expire under ITIL 4 scheme)
Related Certifications:ITIL 4 Specialist
ITIL 4 Strategic Leader
ITIL 4 Practice Manager
ITIL 4 Managing Professional
Exam Duration:60 minutes
Recommended Training:PeopleCert Accredited Training Providers
Official ITIL 4 Foundation Training
Exam Registration:PeopleCert ITIL Registration
EXIN ITIL Certification Portal
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or onsite test center (depending on provider such as EXIN or PeopleCert)
Pre Condition:No formal prerequisites required. Basic understanding of IT service management is recommended.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-187

EXIN ITILFND Exam Syllabus Topics:

SectionObjectives
ITIL Guiding Principles- Keep it simple and practical
- Start where you are
- Progress iteratively with feedback
- Think and work holistically
- Collaborate and promote visibility
- Focus on value
- Optimize and automate
ITIL Service Value System (SVS)- Guiding principles integration
- Service Value Chain activities
- Governance
- Opportunity, demand, and value
Key Concepts of Service Management- Service relationships and value co-creation
- Value, outcomes, costs, and risks
Four Dimensions of Service Management- Partners and suppliers
- Organizations and people
- Information and technology
- Value streams and processes
ITIL Management Practices (Overview)- Service management practices (e.g., Incident Management, Service Desk)
- General management practices (e.g., Continual Improvement, Change Control)
- Technical management practices (e.g., Deployment Management)

EXIN ITILFND Exam — Your Questions, Answered

The ITILFND exam, officially titled ITIL - Foundation, is the EXIN exam you pass to earn the ITIL 4 Foundation certification, a credential at the Foundation level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Specialist, ITIL 4 Practice Manager.

The ITILFND exam includes 40 questions and gives you 60 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the ActualTestsIT desktop or online test engine is the most reliable way to build that rhythm before exam day.

The passing score for the ITILFND exam is 65% (26 out of 40 questions), and the official registration fee is Varies by region (typically ~USD 200–350 equivalent). Keep in mind that a failed attempt means paying Varies by region (typically ~USD 200–350 equivalent) again in full to retake it, so book your slot only when your scores on ActualTestsIT practice tests sit consistently above the passing line.

EXIN lists the following prerequisites or eligibility notes for the ITILFND exam: No formal prerequisites required. Basic understanding of IT service management is recommended.. Requirements can change over time, so confirm the details on the official exam page at EXIN's official site before you register.

You can register for the ITILFND exam through the official channels below:

The exam is delivered in the following format: Online proctored or onsite test center (depending on provider such as EXIN or PeopleCert). Choose a date that leaves you enough time to work through the full 325-question practice set first.

EXIN recommends the following training resources for ITILFND candidates:

Official courses build the theory, and the 325 practice questions from ActualTestsIT help you turn that theory into exam-ready speed and accuracy.

Yes. ActualTestsIT offers a free PDF demo of the ITILFND material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding ITILFND exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The ITILFND exam blueprint is divided into 5 domains, starting with ITIL Service Value System (SVS); Key Concepts of Service Management; ITIL Management Practices (Overview). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

EXIN ITIL - Foundation Sample Questions:

Which one of the following is the BEST description of a relationship in service asset and configuration management?

  • A. Describes the topography of the hardware
  • B. Describes how the configuration items (CIs) work together to deliver the services
  • C. Defines which software should be installed on a particular piece of hardware
  • D. Defines how version numbers should be used in a release
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which one of the following does service metrics measure?

  • A. Infrastructure availability
  • B. Functions
  • C. The end-to-end service
  • D. Maturity and cost
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which one of the following generates demand for services?

  • A. Infrastructure trends
  • B. Cost of providing support
  • C. Patterns of business activity (PBA.
  • D. Service level agreements (SLA.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which process is responsible for the availability, confidentiality and integrity of data?

  • A. Change management
  • B. Service asset and configuration management
  • C. Information security management
  • D. Service catalogue management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

What is the BEST description of the CSI register?

  • A. It is a record of completed improvements and the relevant customer satisfaction metric
  • B. It is a record of proposed improvement opportunities and the benefits that will be achieved
  • C. It is a record of all authorised changes and their planned implementation dates
  • D. It is a record of new services to be approved by a customer, including proposed implementation dates
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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