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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A) Service configuration management
B) Service desk
C) Deployment management
D) Problem management

2. Which helps to streamline the fulfilment of service requests?

A) Understanding which service requests can be accomplished with limited approvals
B) Eliminating service requests which have complex workflows
C) Creating new workflows for every service request
D) Separating requests relating to service failures from the degradation of services

3. Which practice includes management of workarounds and known errors?

A) Service configuration management
B) Incident management
C) Problem management
D) Monitoring and event management

4. What ensures that a service provider and a service consumer continually co-create value?

A) Service offerings
B) Change enablement
C) Service relationship management
D) Service consumption

5. Which can act as an operating model for an organization?

A) Continual improvement
B) The service value chain
C) The ITIL guiding principles
D) The four dimensions of service management

Solutions: