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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of AICC solution design, what does "horizontal scaling" refer to?

A) Increasing the resources (CPU, RAM) of a single server.
B) Adding new features to the software.
C) Expanding the solution to support new geographic regions.
D) Adding more servers of the same type to a pool to handle increased load.

2. What is the primary function of a "hunt group" in contact center routing?

A) To provide background music for callers on hold.
B) To define a set of agents or queues that can be targeted by a single pilot number.
C) To record calls for a specific group of agents.
D) To manage outbound dialing campaigns.

3. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?

A) Call Recording
B) Call Barging
C) Call Coaching (Whisper)
D) Silent Monitoring

4. A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?

A) Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
B) Send the audio recording to the cloud AI service after the call ends.
C) Use the IVR's speech recognition engine to transcribe the call live.
D) Rely on the agent to manually request suggestions by clicking a button.

5. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) High-quality audio codecs.
B) Silent monitoring.
C) Video call functionality.
D) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.

Solutions: