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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 39
B) 19
C) 99
D) R9

2. The IBM Support Assistant (ISA) Blue tool is an?

A) internal tool to capture audit trail information of customer navigation to support site.
B) tool for both internal and external use
C) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
D) externally available tool for customers

3. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by product. Activity last month. List by Doc ID
B) List by Product Activity last 12 month. Search by submitter
C) Advanced Search, List by submitter. Activity last month
D) Search, List by Product ID, Activity last 12 month

4. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Update workbench with Add-on.
B) Reinstall latest version of workbench.
C) Use IBM Support Assistant Lite with Add-on.
D) Reinstall Add-on.

5. Which one of the following is a valid format when sending a file to ECuRep?

A) 87654.0L049config.txt
B) 87876.724.0LDconfig.txt
C) 87876765724config.txt
D) 87656 724999.config.txt

Solutions: