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Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations)- Service Assurance and Monitoring
  • 1. Service monitoring and SLA assurance concepts
    • 2. Telemetry and analytics basics
      - Troubleshooting and Operational Scenarios
      • 1. Operational incident handling workflows
        • 2. Service fault isolation principles
          - Operations and Service Management
          • 1. Service provisioning and lifecycle management
            • 2. Fault, performance, and configuration management basics
              - Network Automation and Orchestration
              • 1. Policy-based service orchestration
                • 2. Automation workflows in Nokia SDM environment
                  - Network Services and Architecture Fundamentals
                  • 1. SDM concepts and service delivery models
                    • 2. Nokia service architecture overview (NSP / SDM ecosystem)

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      The customer is concerned about NSN Security Management employees having access to its IT network. What is the correct response?

                      • A. Meet with the customer and explain the user management, identity management solutions and authentication/authorization mechanisms used.
                      • B. Offer to locate the NSN employees at the customer premises so they can be supervised by customer.
                      • C. Arrange a meeting to agree how reduce access that will satisfy the customer.
                      • D. Inform the customer that the Security Management team must have access if they are to perform their duties as agreed in the contract.
                      Answer: A

                      What are the defined Gates in the NSN Sales Work Flow?

                      • A. 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
                      • B. 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.
                      • C. 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
                        5. Prepare Transition Plan.
                      • D. 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
                        5. Prepare for Delivery.
                      Answer: A

                      Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).

                      What are the key functions for an FM Manager

                      • A. SLA & OLA handling, reporting,
                      • B. Performance Monitoring and reporting, OLA Management, Work Order handling
                      • C. Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
                      • D. OLA & KPI handling, Work Order Management, reporting
                      Answer: C

                      You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

                      • A. Configuration Management
                      • B. OSS Management
                      • C. Fault Management
                      • D. Performance Management
                      Answer: D

                      What are the most important elements that MUST be monitored constantly over a project life cycle?

                      • A. Financial Reports and Schedule.
                      • B. Cost, Time and Scope.
                      • C. Quality and Subcontractor Performance.
                      • D. Contract conditions and Project Deliverables.
                      Answer: B

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