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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Performance Analysis - Optimization & Improvement Initiatives |
| Topic 2: SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles - ITIL/COBIT Alignment - Service Delivery Lifecycle |
| Topic 3: Service Design & Planning | 25% | - Customer Requirements & Expectations - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management |
| Topic 4: Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Incident, Problem & Change Management - Service Monitoring & Reporting |
Nokia SDM Certification - NI Sample Questions:
When must a Change Management process be initiated?
- A. When the CT Head acknowledges that the customer will accept to negotiate the changes in the scope of the contract.
- B. Whenever the project execution requires services or materials different from those agreed in the contractual scope of work.
- C. When the Customer sends a formal request for additional Scope of Work.
- D. When there is a significant change in the scope of the project.
In case of a Turnkey project, in which part of the site process is the Technical Site Survey?
- A. Civil works.
- B. Site Acquisition.
- C. Telecom Implementation.
- D. Site Assessment.
How should integration engineer resources be planned for the RA network integration?
- A. Prepare an RFQ for external suppliers with the support of Procurement.
- B. Include the input from GNIC into your service cost estimation.
- C. Include an estimation of local resources in the project headcount.
- D. Communicate the need of integration engineers for your project during the MRM (Monthly Resource Meeting).
Why is a Project Plan required during the 'Create Customer Solution' Phase?
- A. To guide the PM Team in executing the project.
- B. To demonstrate to the customer that NSN has the right capabilities to execute the project.
- C. To guide the subcontractors in executing the project.
- D. To demonstrate to the subcontractors that NSN has the right capabilities to execute the project.
What is NOT a primary characteristic of a risk?
- A. Cause of risk.
- B. Risk effect.
- C. Mitigation plan.
- D. Risk event.
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