Exam Name: Nortel Self-Service Solution Engineering
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-129 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Speech and Interaction Technologies | - DTMF and Voice Input Handling - Speech Recognition Basics |
| System Deployment and Operations | - Configuration and Deployment Processes - Maintenance and Troubleshooting |
| Solution Design and Engineering | - Integration with Telephony Systems - Call Flow Design Principles |
| Self-Service Solution Fundamentals | - Customer Self-Service Architecture Overview - IVR (Interactive Voice Response) Concepts |
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