Exam Name: Callpilot 4.0 installation and maintenance exam
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Commissioning | 25% | - Hardware Installation - Pre-installation Requirements - Software Installation & Configuration - Integration with Meridian 1/CS 1000 |
| CallPilot 4.0 System Overview | 15% | - Software Features and Licensing - Hardware Platforms - Architecture and Components |
| Troubleshooting & Fault Resolution | 15% | - Network and Integration Problems - Software and Service Failures - Common Hardware Issues - Log Analysis and Diagnostic Tools |
| System Administration & Configuration | 25% | - Unified Messaging Features - Network Configuration - Server Manager & CallPilot Manager - User and Mailbox Setup |
| Maintenance & Monitoring | 20% | - Backup and Restore - Performance Monitoring - Routine Maintenance Procedures - Software Upgrades & Patches |
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