Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Certification Provider: Oracle
Corresponding Certification: OPN Certified Specialist
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Instant Download Oracle : 1z0-562 Exam Dumps
Updated: Oct 26, 2026
No. of Questions: 77 Questions & Answers
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This exam has been stopped to register, new exam code replace: 1z0-996-20
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- Total Questions: 77
- Updated on: Oct 26, 2026
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- Total Questions: 77
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Oracle 1z0-562 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Passing Score: | 64% |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Valid for life (no expiration per Oracle policy) |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 70 |
| Exam Duration: | 120 minutes |
| Recommended Training: | Oracle Utilities Customer Care and Billing 2 Implementation Training |
| Exam Registration: | Oracle University Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-care-and-billing-2-essentials/trackp_1797 |
Oracle 1z0-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Objects & Framework | 20% | - Configure business rules and bundling - Understand business object elements and lifecycle - Use Oracle Utilities Application Framework |
| Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |
| Billing, Payments & Adjustments | 20% | - Manage billing processes - Process payments and overpayments - Configure adjustments and payment plans |
| User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Collections & Field Activities | 15% | - Maintain service cycles and routes - Upload and manage field activities - Manage overdue debt and collections |
Oracle Utilities Customer Care and Billing 2 Essentials Exam: Three Versions, Zero Worries
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 77 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Oracle Utilities Customer Care and Billing 2 Essentials exam requires 64% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the ActualTestsIT engines before booking is the cheaper option.
The 1z0-562 exam is a Oracle certification exam validating the Oracle Utilities Customer Care and Billing 2 Essentials syllabus shown above. Candidates in 2026 start with ActualTestsIT's 77 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
ActualTestsIT issues a full refund if you take the Oracle Utilities Customer Care and Billing 2 Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Oracle Utilities Customer Care and Billing 2 Essentials outline defines 6 domains. The leading three are Business Objects & Framework (20%), Collections & Field Activities (15%), and User Interface & Navigation (15%). The full list is in the topics section above, and ActualTestsIT's 77 practice questions cover each one.
No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
The Oracle Utilities Customer Care and Billing 2 Essentials exam contains 70 to complete within 120 minutes. Timed simulation in the ActualTestsIT Desktop Test Engine teaches that rhythm before exam day does.
Oracle recommends these training resources for the Oracle Utilities Customer Care and Billing 2 Essentials exam:
Follow the training with steady self-testing — the 77 practice questions from ActualTestsIT help you apply theory and fill any gaps the training leaves.
Online proctored or in-person at Pearson VUE authorized test centers Register for the Oracle Utilities Customer Care and Billing 2 Essentials exam through these official channels:
After booking, ActualTestsIT delivers your practice questions within 1 minute — preparation starts the same day.
Oracle Utilities Customer Care and Billing 2 Essentials Sample Questions:
Which three statements are correct for a field activity? (Choose three.)
- A. It is linked directly to a premise.
- B. It is linked directly to a service point.
- C. Different field activity types for the same service point can be linked to different dispatch groups.
- D. Different field activity types for the same premise can be linked to different dispatch groups.
- E. It must be service specific.
Correct Answer: A,C,D 🗳️
What are the three main classes of portals? (Choose three.)
- A. Tab Page portal
- B. Account Information portal
- C. Standalone portal
- D. Dashboard portal
- E. Customer Information portal
Correct Answer: B,C,D 🗳️
What do the colored bars indicate in the To Do Summary Zone? (Choose the best answer.)
- A. aging
- B. status
- C. To Do role
- D. number of To Do entries
- E. priority
Correct Answer: B 🗳️
What correctly describes the possible causes of price proration? (Choose the best answer.)
- A. changes in Rate Schedule and Bill Factor
- B. change in Rate Schedule only
- C. change in Rate Version only
- D. change in Bill Factor only
- E. changes in Rate Version and Bill Factor
Correct Answer: D 🗳️
Which two plug-in spots allow additional logic to be implemented when a field activity is completed in the field? (Choose two.)
- A. Field Activity Remark - Activation
- B. Meter Reader Remark - Activation
- C. Field Activity Type - FA Completion Control
- D. Field Activity Type Profile - FA Completion Control
- E. Installation - FA Additional Information
Correct Answer: B,D 🗳️
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