Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Migration and Change Management | 5% | - Migration planning
|
| Workflows and Integrations | 12% | - Integrations and apps
|
| Channel Strategy | 25% | - Channel architecture design
|
| Governance and Administration | 20% | - Workspace administration
|
| Discovery | 20% | - Gather requirements
|
| Security | 18% | - Authentication and access
|
Salesforce Certified Slack Consultant Sample Questions:
You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?
- A. Member analytics dashboard
- B. Org-level analytics dashboard
- C. Slack's analytics Web APIs
- D. SCIM analytics dashboard
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You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?
- A. Revise the SOW to include Admin Essentials sessions for each time zone.
- B. Offload Admin Essentials training to the client's IT team.
- C. Suggest all Workspace Admins direct their questions to 24/7 support.
- D. Create a tailored series of videos geared towards Workspace Admins.
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You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?
- A. Documentation
- B. Customer story
- C. Videos
- D. Leadership Ask Me Anything (AMA) Session
- E. Live training
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Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?
- A. Through multi-workspace channels.
- B. Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
- C. House all acquisition related channels in a global workspace and make all channels private.
- D. Through a separate hidden workspace.
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When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?
- A. User analytics and KPIs
- B. Grid design benefits and considerations
- C. Admin processes
- D. Training recommendations
- E. Channel recommendations
- F. Workspace(s) and access level
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