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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the MOST commonly reported cause of adverse events affecting limited English proficiency
/culturally diverse patients?

A) Family members, friends, and nonqualified staff are used as medical interpreters.
B) Staff overlook cultural nuances, creating assumptions that affect patient safety.
C) Administrators fail to hire bilingual staff to fulfill appropriate language services.
D) Professional interpreters are not adequately trained to translate in medically challenging situations.

2. Which of the following is a method of qualitative analysis?

A) Constructive analysis
B) Comprehensive analysis
C) Comparative analysis
D) Connective analysis

3. Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

A) " We are going to do our best. Don ' t worry about a thing. "
B) " I ' ve done this before. We rarely have complications and you ' ll be fine. "
C) " Don ' t worry; I could do this procedure in my sleep. "
D) " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "

4. A patient experience professional often engages with patient complaints from marginalized groups. What would be the BEST systemic and sustainable approach to dismantle structural racist practices in the healthcare facility?

A) Develop a formal, hospital-based reporting system to document and respond to racist behavior.
B) Develop partnerships with patients and recognize their ability to educate providers about the impact of race and racism on their healthcare experiences.
C) Analyze the effect of race and racism on federal funding for disease research.
D) Promote shared decision making between patients, physicians, and hospitalists.

5. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Hourly rounding
B) Bedside surveys
C) Leader rounding
D) Bedside shift report

Solutions: