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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Human Resource Management- Motivation and Behavior
  • 1. Motivation theories
  • 2. Workplace diversity
  • 3. Employee engagement
  • 4. Organizational behavior
- Workforce Management
  • 1. Performance management
  • 2. Training and development
  • 3. Employee retention
  • 4. Recruitment and selection
Topic 2: Organizational Structure and Design- Organizational Models
  • 1. Matrix organizations
  • 2. Network organizations
  • 3. Divisional structures
  • 4. Functional structures
- Organizational Fundamentals
  • 1. Departmentalization
  • 2. Centralization and decentralization
  • 3. Span of control
  • 4. Organizational hierarchy
Topic 3: Business Ethics and Corporate Responsibility- Ethical Management
  • 1. Business ethics
  • 2. Ethical decision making
  • 3. Compliance programs
- Corporate Responsibility
  • 1. Corporate social responsibility
  • 2. Sustainability considerations
  • 3. Stakeholder management
Topic 4: Leadership and Management- Communication and Teamwork
  • 1. Organizational communication
  • 2. Conflict management
  • 3. Team development
  • 4. Collaboration techniques
- Leadership Concepts
  • 1. Leadership theories
  • 2. Managerial roles
  • 3. Leadership styles
  • 4. Decision-making processes
Topic 5: Operations and Quality Management- Operations Management
  • 1. Process improvement
  • 2. Value chain management
  • 3. Resource management
  • 4. Supply chain concepts
- Quality Management
  • 1. Customer satisfaction
  • 2. Total Quality Management
  • 3. Quality control tools
  • 4. Continuous improvement
Topic 6: Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Mission statements
  • 2. Strategic vision
  • 3. Organizational goals
- Strategic Planning Process
  • 1. Environmental analysis
  • 2. SWOT analysis
  • 3. Strategy implementation
  • 4. Strategy formulation

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer

A) Integrity test
B) Personality ambitions test
C) Performance test
D) Cognitive ability test


2. What is the main focus of SWOT analysis? Choose 1 answer

A) Developing a business's mission and vision statements
B) Determining a company's corporate structure and management style
C) Establishing a factory's production rate and quality standards
D) Uncovering an organization's strengths and weaknesses


3. Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
What do entrepreneurs use to assess levels of risk and innovation?
Choose 1 answer
involved in establishing a new venture and must then decide if they are comfortable with

A) Innovation creation diagram
B) Entrepreneurial strategy matrix
C) Collaboration tracking matrix
D) Entrepreneurial loss function diagram


4. A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer

A) Functional
B) Operational
C) Resource
D) Low-cost


5. Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

A) Outcomes
B) Intentions
C) Cognition
D) Opposition


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: B

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