[2022] Get Top-Rated ServiceNow CIS-ITSM Exam Dumps Now
Passing Key To Getting CIS-ITSM Certified Exam Engine PDF
NEW QUESTION 79
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
- A. Expected revenue
- B. Product quantity
- C. Opportunity amount
- D. Quota amount
Answer: C,D
NEW QUESTION 80
Which of the following CANNOT be performed by public user?
- A. Read Categories
- B. Read Catalog Tasks
- C. Read Catalog Item
- D. Read Catalog Definition
Answer: B
NEW QUESTION 81
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Services and Types of Service
- B. Audience
- C. Delegation of Catalog Administration
- D. Size of the company
Answer: D
NEW QUESTION 82
Which of the following record types would you use in order to view company policies?
- A. Catalog Item
- B. Content Item
- C. Record Producer
- D. Order Guide
Answer: B
Explanation:
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.
NEW QUESTION 83
What is a benefit of JavaScript remoting over Visualforce Remote Objects?
- A. Supports complex server-side application logic.
- B. Does not require any Apex code.
- C. Allows for specified re-render targets.
- D. Does not require any JavaScript code.
Answer: A
NEW QUESTION 84
A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?
- A. Use an AuraHandledException in a try/catch block.
- B. Add an error-view component to the markup.
- C. Add an onerror event handler to the tag.
- D. Use ProcessBuilder to catch the error.
Answer: A
NEW QUESTION 85
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
- A. Implement
- B. Authorize
- C. Review
- D. PIR
- E. Assess
Answer: A,B,C
NEW QUESTION 86
When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.
- A. True
- B. False
Answer: A
NEW QUESTION 87
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
- A. Create a permission set for Opportunity Edit and associate it to the user record.
- B. Redefine the role hierarchy by enabling "grant access using hierarchies."
- C. Enable team selling on the Opportunity object to grant Read/Write access.
- D. Change the opportunity's organization-wide default setting to Public Read/Write.
Answer: A
NEW QUESTION 88
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. True
- B. False
Answer: B
Explanation:
Explanation
No such validation is done in the OOTB implementation.
NEW QUESTION 89
What happens when "Communicate Workaround" is clicked in problem form?
- A. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state "On Hold".
- B. Workaround is copied to comments of all incidents that are linked to the problem.
- C. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
- D. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
Answer: B
Explanation:
Explanation
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.
NEW QUESTION 90
Catalog item can appear only in one category.
- A. True
- B. False
Answer: B
Explanation:
Explanation
A catalog item can be associated with more than one category.
NEW QUESTION 91
When can a user (who has no assigned roles in the system) close an incident?
- A. When the user is the Caller or on the Watch list and the incident's State is Resolved.
- B. When the user is the Caller and the incident's State is not already resolved.
- C. When the user is the Caller and the incident's State is not already closed.
- D. When the user is the Caller and the incident's State is Resolved.
Answer: D
NEW QUESTION 92
A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?
- A. Composite REST API
- B. Apex REST Web Service
- C. Bulk API
- D. SOAP API
Answer: B
NEW QUESTION 93
Draft stories are outputs of requirements workshop(s).
- A. True
- B. False
Answer: A
NEW QUESTION 94
Part of a custom Lightning Component displays the total number of Opportunities in the org, which is in the millions. The Lightning Component uses an Apex Controller to get the data it needs.
What is the optimal way for a developer to get the total number of Opportunities for the Lightning Component?
- A. Apex Batch job that counts the number of Opportunity records
- B. SOQL for loop that counts the number of Opportunities records
- C. COUNT() SOQL aggregate query on the Opportunity object
- D. SUM() SOQL aggregate query on the Opportunity object
Answer: C
NEW QUESTION 95
Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)
- A. Enable Chatter Questions in the company's Customer Community.
- B. Enable the Service Cloud Console app on the company website.
- C. Offer a Chat button on the company website.
- D. Expose the case feeds option on the company's website.
Answer: A,C
NEW QUESTION 96
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