[Feb-2023] CIS-HR Pre-Exam Practice Tests | Exam Questions and Answers for ServiceNow Certification Study Guide
Certified Implementation Specialist-Human Resources Certification Sample Questions
NEW QUESTION 24
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service, HR Template, Record Producer, and Lifecycle event type.
- B. HR Service and HR Template.
- C. HR Service, HR Template, and Record Producer.
- D. HR Service.
Answer: D
NEW QUESTION 25
What determines if a user can view a Knowledge article?
- A. Can/Cannot Contribute User Criteria
- B. ACL Rules
- C. HR Criteria
- D. Can/Cannot Read User Criteria
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION 26
In which Application Scope is the Lifecycle Events table contained?
- A. Human Resources: Service Portal
- B. Human Resources: Core
- C. Human Resources: Lifecycle Events
- D. Human Resources: Integrations
Answer: C
NEW QUESTION 27
The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions.
Which plugin must be activated to utilize Enterprise Onboarding and Transitions?
- A. Human Resources Scoped App: Core [com.sn_hr_core]
- B. Employee Service Center [com.sn_hr_service_portal]
- C. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
- D. Employee Document Management [com.sn_employee_document_management]
Answer: C
NEW QUESTION 28
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
- A. the Lifecycle Event will be canceled
- B. the activity must be manually closed by the HR professional
- C. the activity must be manually closed by the Subject person
- D. the activity will be skipped
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-lifecycle-event-activity.html
NEW QUESTION 29
A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
- A. Group
- B. Personal
- C. Global
- D. All
Answer: D
NEW QUESTION 30
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Click the Mark as Incomplete button
- B. Restart the Guided Setup entirely
- C. Submit a request in HI
- D. Closed tasks cannot be reopened
Answer: A
NEW QUESTION 31
The ServiceNow SIM methodology is based around what generic methodologies?
- A. Prince
- B. Waterfall and Rapid Application Development (RAD)
- C. Agile and Waterfall
- D. Scrum and XP
Answer: D
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=1dc44be9dbd8dbc01dcaf3231f96198c
NEW QUESTION 32
What kind of records do HR Requests create?
- A. HR Problems
- B. HR Cases
- C. HR Incidents
- D. HR Files
Answer: B
NEW QUESTION 33
When does the HR Template populate information on the HR Case form?
- A. When the HR Case Type is selected.
- B. When the Opened for person is selected
- C. When the HR service is selected on the HR Case Creation form.
- D. When the Assignment group is selected.
Answer: D
NEW QUESTION 34
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
- A. Profile type
- B. Employee type
- C. User type
- D. Employment type
Answer: D
NEW QUESTION 35
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
- A. It is not necessary because the system Admin always has access to all HR data.
- B. The HR Admin role should remain a part of the system Admin role.
- C. This ensures that HR has control over further HR configurations.
- D. This ensures that confidential HR data is only accessible to users with an HR role.
Answer: C,D
NEW QUESTION 36
What do Client Roles define?
- A. Groups for the customer's clients.
- B. Access for new hires, employees, alumni, contingent, and contract workers.
- C. Roles that come into force if user uses a browser client.
- D. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
Answer: B
NEW QUESTION 37
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Gauges
- B. Properties
- C. Forms
- D. Overviews
- E. Lists
- F. Dashboards
Answer: B,C,E
NEW QUESTION 38
If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?
- A. Low
- B. Drastic
- C. Major
- D. Nominal
Answer: C
NEW QUESTION 39
What is used to create a link on an HR Case form that accesses information outside the application?
- A. Restricted Caller Access
- B. Link Generator
- C. COE Configuration
- D. HR Service
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/HRLinkGenerator.html
NEW QUESTION 40
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Gauges
- B. Properties
- C. Forms
- D. Overviews
- E. Lists
- F. Dashboards
Answer: B,C,E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRConfigViewPage.html
NEW QUESTION 41
What type of information does the HR Profile contain?
- A. Group membership and role information
- B. A user's password
- C. User login and department information
- D. Personal employee data
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html
NEW QUESTION 42
What role is required, at a minimum, to view confidential HR Profile data?
- A. HR Admin [sn_hr_core.admin]
- B. HR Basic [sn_hr_core.basic]
- C. HR Manager [sn_hr_core.manager]
- D. LE Admin [sn_hr_le.admin]
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION 43
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
- A. Any HR professional
- B. Only an HR Manager
- C. Only an HR Admin
- D. Only the assigned to person
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=95ef3353db2b1700feb1a851ca961945
NEW QUESTION 44
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