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NEW QUESTION 26
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Basic Bundle
- C. Voice Bundle
- D. Reporting Bundle
Answer: B,D
NEW QUESTION 27
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Basic Bundle
- B. Advanced Bundle
- C. Reporting Bundle
- D. Voice Bundle
Answer: A,B
NEW QUESTION 28
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Subscription-based payments
- C. Managed Private or Hybrid Networks
- D. Cloud Contact Center with AACC
Answer: B,C
NEW QUESTION 29
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Experience Portal
- B. Voice Portal
- C. Avaya Contact Center Select
- D. Avaya Aura® Communication Manager
- E. Avaya Aura® Contact Center
Answer: A,B,E
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 30
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-IDS
- C. EMC-XML
- D. EMC-CORE
- E. EMC-VMS
Answer: A,B,D
NEW QUESTION 31
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Business Advocate
- B. Best Service Routing
- C. Expert Agent Selection
- D. Advanced Call Vectoring
Answer: B
NEW QUESTION 32
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Presence Snap-in D)
- B. Enhanced Call Control Snap-in
- C. Context Store Snap-In
- D. Engagement Designer Snap-In
Answer: D
NEW QUESTION 33
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. SIP
- C. Analog
- D. CTI
- E. AACC
Answer: A,D,E
NEW QUESTION 34
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Proficient
- C. Predictive
- D. Performance
- E. Progressive
Answer: A,D,E
NEW QUESTION 35
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Expert Agent Selection
- B. Customer Feedback
- C. Quality Monitoring
- D. Workforce Management
- E. Enterprise Analytics
Answer: B,C,D
NEW QUESTION 36
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Remote upgrade of servers is supported, and site visit is not required.
- C. Standard VMware version (non-customized) is used.
- D. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
Answer: C,D
NEW QUESTION 37
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Intelligent Customer Routing
- B. Avaya Proactive Outreach Manager
- C. Avaya IX™ Workforce Engagement
- D. Avaya Call Management System
Answer: A
NEW QUESTION 38
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A. Avaya Proactive Outreach Manager
- B. Avaya Control Manager
- C. Avaya Intelligent Customer Routing
- D. Avaya Experience Portal
Answer: B
NEW QUESTION 39
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Enablement Licensing (EL)
- B. Advanced License (AL)
- C. Standard License (SL)
- D. Application Specific Licensing (ASL)
Answer: A
NEW QUESTION 40
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 41
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS provides Communication Manager IP audio functionality.
- B. AAMS is shareable between different adopters.
- C. AAMS provides virtualization, high channel density and no playback announcement limits.
- D. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- E. Experience Portal will use the AAMS as a media resource.
Answer: A,C,D
NEW QUESTION 42
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 3 = DSPs
- C. Number of agents X 4 = DSPs
- D. Number of agents X 5 = DSPs
Answer: B
NEW QUESTION 43
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Application Enablement Services
- D. Avaya Aura® Media Server
Answer: A
NEW QUESTION 44
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- C. Standard VMware version (non-customized) is used.
- D. Remote upgrade of servers is supported, and site visit is not required.
Answer: D
NEW QUESTION 45
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Aura® Elite Multichannel
- C. Avaya Intelligent Customer Routing
- D. Avaya Call Management System
Answer: A
NEW QUESTION 46
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. EC500
- B. CTI
- C. SIP
- D. PRI
Answer: A,C
NEW QUESTION 47
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. Microsoft.NET Framework R4.7.2
- B. MS SQL 2017
- C. MS SQL 2016
- D. MS Windows Server 2016
- E. MS Windows Server 2012
Answer: A,B,D
NEW QUESTION 48
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 49
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Control Manager
- B. Avaya Aura® Elite Multichannel
- C. Avaya Proactive Contact
- D. Avaya Aura® Call Center Elite
Answer: B
NEW QUESTION 50
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 51
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