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Cisco 820-605 Actual Questions and Braindumps
Options for Efficient 820-605 Prep
Before taking the actual exam, you also need to prepare by using the official course endorsed by Cisco and the books found on Amazon. Here are three options you should look into:
- Cisco Customer Success Manager (DTCSM) Training Course by Cisco
This is the official training course endorsed by Cisco for this 820-605 test. It provides experiential learning with realistic lessons using schemes focused on real-life case studies. Overall, the class revolves around the idea of the client lifecycle and how to simplify the journey, improve customers’ satisfaction, and boost the chances of maintaining their interest and renewing or extending their market opportunities. Using this course as your preparation guide will help you in passing the Cisco 820-605 CSM exam on the first try. The duration for taking this course is usually 3 days, whether you are taking it in the physical classroom or online classroom. So, if you are aspiring for the Cisco Customer Success Manager Specialist designation, then you’re allowed to pursue this training. Then, you can also attend it if you are experienced in dealing with clients to determine as well as deliver outcomes for business by executing the technology.
- Customer Success Professional's Handbook by Ashvin Vaidyanathan and Ruben Rabago
This is another recommended resource for the Cisco CSM exam. It is the illustrative reference book for customer success management and identical roles in the field. It encompasses the skills needed to excel as a customer success manager. The 288-page handbook also features how a customer success team can be developed, installed, and managed. Reading it will improve your abilities to succeed in your field and offer realistic plans required to drive sales development during renewals and extensions.
- Practical Customer Success Management by Rick Adams
This book is another training tool for this exam and, as claimed before, you can get it on Amazon. It offers the best practices and resources in the context of a functional customer success management system. Also, such a manual guides readers through the whole end-to-end journey of interacting with customers to bring them closer to their objectives. Thus, you'll learn to add value to the CSM sector by maximizing renewals and expanding opportunities. Reading this book will greatly improve your knowledge of the topics in the real exam.
NEW QUESTION 69
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 70
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION 71
Refer to the exhibit. What does this health score indicate?
- A. The customer needs to purchase more licenses.
- B. The customer needs to consume more of this product.
- C. The customer is unlikely to renew this license.
- D. The customer is unlikely to advocate for this product.
Answer: B
NEW QUESTION 72
Which activity reduces the risk of chum?
- A. providing a discount on renewal
- B. lowering the service level
- C. expanding the customer footprint
- D. educating on product features
Answer: C
NEW QUESTION 73
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. purchase of a new solution
- B. expansion of solution features
- C. deployment of solution
- D. expansion of solution services
- E. renewal of solution subscription
Answer: B,C
NEW QUESTION 74
Which expense is aN operating expense (OPEX)?
- A. software
- B. computer equipment
- C. payroll
- D. office improvements
Answer: C
NEW QUESTION 75
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. purchase policy process
- B. lack of communication
- C. limited telemetry
- D. business misalignment
- E. lack of common features
Answer: B,C
NEW QUESTION 76
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Twice yearly student and staff surveys with two questions related to IT
- B. Measure the number of complaints raised by students
- C. Implement staff Super Users to provide feedback
- D. Combination of tailored surveys and IT tools-based metrics
Answer: B
Explanation:
Explanation
Explanation/Reference:
NEW QUESTION 77
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 78
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.
- B. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.
- C. Engage the service delivery manager and request two days of free consultation for the customer.
- D. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.
Answer: A
NEW QUESTION 79
The customer wants to increase theit market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two )
- A. cost efficiency
- B. risk management
- C. sustainability
- D. business growth
- E. credibility
Answer: D,E
NEW QUESTION 80
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 81
Which two actions are critical when communicating with executives? (Choose two.)
- A. Target executive priorities
- B. Focus on the value achieved
- C. Focus on technical details
- D. Incorporate the sales team's plan
- E. Keep services as a primary topic
Answer: A,E
NEW QUESTION 82
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.
- B. Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.
- C. Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- D. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer's portfolio.
Answer: A
NEW QUESTION 83
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)
- A. business growth
- B. cost efficiency
- C. time to market
- D. sustainability
- E. credibility
Answer: B,E
NEW QUESTION 84
What is a technical adoption barrier?
- A. untrained customer user group
- B. lack of integration with other products
- C. customer not measuring product value
- D. underutilization of licenses
Answer: B
NEW QUESTION 85
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.
- B. Contact the services team and request that they reach out to the customer to address the solution.
- C. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.
- D. No action is needed because the customer will probably renew and you can address the issue after the renewal.
Answer: A
NEW QUESTION 86
You notice a decline over time in your customer's usage of your product.
Which action do you consider?
- A. Tell the customer a new solution will soon be available
- B. Show the customer a comparison of the solution versus the competition
- C. Carefully tell the customer to get more people to use your product
- D. Re-assess the customer's business process and outline the capability of the solution
Answer: D
NEW QUESTION 87
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. lack of common features
- B. purchase policy process
- C. lack of communication
- D. business misalignment
- E. limited telemetry
Answer: A,C
NEW QUESTION 88
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