Jan 07, 2024 Step by Step Guide to Prepare for Salesforce-Loyalty-Management Exam BrainDumps
Loyalty Management Salesforce-Loyalty-Management Real Exam Questions and Answers FREE Updated on 2024
NEW QUESTION # 21
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use the "issue Voucher" flow template.
- B. Assign a voucher definition from the customer's Loyalty Program Member.
- C. Activate the voucher assignment batch.
- D. Use Issue voucher from the Loyalty Program Member page.
Answer: D
NEW QUESTION # 22
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Add the relevant Experience Cloud components to the pages
- B. Associate the Loyalty Program with the site
- C. Create the Experience Cloud site
- D. Activate the Experience Cloud site
Answer: D
NEW QUESTION # 23
What three types of vouchers can be configured in Loyalty Management?
- A. Fixed Value
- B. Product or Service
- C. Promo Code
- D. Discount Percentage
- E. Gift Card
Answer: A,B,D
NEW QUESTION # 24
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Process large volumes of transactions
- B. Tracks the status and health of batch jobs
- C. Load large volumes of external data coming from external systems
- D. Process zip files full of Loyalty Transactions coming from point-of-sales systems
Answer: A,B
NEW QUESTION # 25
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Analytics Studio
- B. Transaction Journals
- C. Benefits types
- D. Qualifying Currency
Answer: D
NEW QUESTION # 26
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2024
B, March 31 2024 - B. March 16, 2020.
- C. December 31, 2023
Answer: B
NEW QUESTION # 27
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Quick Actions
- B. Data Processing Engine
- C. Decision Table
- D. Batch Management
Answer: B
NEW QUESTION # 28
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign the user the analytics profile for analytics for Loyalty.
- B. Assign user access to the analytics for Loyalty role.
- C. Assign access by checking CRM Analytics plus user
- D. Assign user access to permission sets for analytics for Loyalty.
Answer: D
NEW QUESTION # 29
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member page
- B. Loyalty Program Member Related List
- C. Account page
- D. Transaction Journal
- E. Contact page
Answer: A,B,D
NEW QUESTION # 30
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- B. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - C. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
Answer: A,C
NEW QUESTION # 31
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. CLAAnalytics Base Admin
- B. Rule Engine Designer
- C. Data Pipelines Base User
- D. Loyalty Analytics admin
Answer: C
NEW QUESTION # 32
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Standard Promotion
- B. Joint Promotion
- C. Cumulative Promotion
- D. Aggregate Promotion
Answer: C
NEW QUESTION # 33
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. CLAAnalytics base admin
- B. Loyalty Analytics User
- C. CRM Analytics User
- D. Data pipeline user
Answer: A
NEW QUESTION # 34
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create Data Processing jobs
- B. Create a Connected App in Platform
- C. Create custom objects in Loyalty
- D. Create customer integration code
Answer: D
NEW QUESTION # 35
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- B. Create a new segment within CDP.
- C. Add the Segmented "Loyalty program members" to a new "Campaigns".
- D. Create a custom report using "Salesforce reports".
Answer: A,B
NEW QUESTION # 36
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Add the partner in the Lookup on the Chocolate cookie product.
- B. Choose ''Product" option and map the green soda to the partner
- C. Add the partner in the lookup on the snack product
- D. Choose ''Category'' option and map the Chocolate cookies to the partner.
Answer: B,C
NEW QUESTION # 37
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A. Administrators can analyze up to 10 million rows
- B. Administrators can analyze up to 25 million rows
- C. Administrators can analyze up to 1 million rows
- D. Rows do not have an analysis limit, only licenses do
Answer: A
NEW QUESTION # 38
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
Answer: D
NEW QUESTION # 39
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying and Qualifying Points
- B. Non-Qualifying Points
- C. Tier Qualifying Points
- D. Qualifying Points
Answer: B
NEW QUESTION # 40
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = no extension
- B. Tier-model = anniversary
- C. Extend Expiration = member enrollment anniversary
- D. Tier-model = fixed
Answer: A,D
NEW QUESTION # 41
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