[Oct-2021] Latest Oracle 1Z0-1038-20 Certification Practice Test Questions
Verified 1Z0-1038-20 Dumps Q&As - 1 Year Free & Quickly Updates
NEW QUESTION 31
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- B. Make sure the guide definition file does not include any hash value while importing it.
- C. Increase the maximum number of response nodes in the configuration.
- D. Make sure guided assistance is enabled in another interface.
Answer: A
NEW QUESTION 32
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f5, f2, f3, f4, f1
- B. f2, f5, f1, f3, f4
- C. f2, f5, f3, f1, f4
- D. f1, f2, f4, f3, f5
- E. f1, f2, f5, f3, f4
Answer: C
NEW QUESTION 33
Which setup sequence is used to give permissions to an individual to access an application?
- A. None. No sequence is required.
- B. Navigation set > Profile > Staff Account
- C. Staff Account > Profile > Navigation set
- D. Profile > Navigation set > Staff Account
Answer: D
NEW QUESTION 34
Which two events can trigger Custom Process Models?
- A. Create
- B. Load
- C. Refresh
- D. Update
- E. OnSaveComplete
Answer: A,D
NEW QUESTION 35
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to use the export and import option.
- B. The change is reflected across all interfaces by default.
- C. You need to re-create the message template across the multiple interfaces.
- D. You need to copy and paste the source code across the multiple interfaces.
Answer: D
NEW QUESTION 36
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Use a drilldown level to filter the top level
- B. Add default values to runtime filters if used in the report
- C. Remove Primary keys from all tables used in the report
- D. Use runtime filters in preference to fixed filters
- E. Do not set the deferred execution option
- F. Set the option to allow switching of data
Answer: B,C
NEW QUESTION 37
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
Answer: C
NEW QUESTION 38
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- B. Because the system default is 15 minutes, it cannot be changed.
- C. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- D. You can change the default value to 60 minutes by using File > Options > Session Expiration.
Answer: A
NEW QUESTION 39
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 4 PM
- B. Monday 10 AM
- C. Saturday 6 PM
- D. Tuesday 11 AM
Answer: A
NEW QUESTION 40
Which three requirements can be implemented by using workspace rules?
- A. Triggering escalation mails to the manager after the escalation time is over
- B. Calling an add-in
- C. Dynamically setting the URL for browser control
- D. Prompting a customer care executive to dynamically open a guide
- E. Calling a CPM script
Answer: B,C,D
NEW QUESTION 41
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by configuring settings at the time of creation of the custom object
- C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 42
Which four statements are true about incident rules?
- A. All incident rules should have an action to transit from the initial state to another state.
- B. A catch-all rule has no impact on incident rules.
- C. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
- D. Incident rules should have a minimum of two rule states.
- E. A catch-all escalation action has no impact on incident rules.
- F. Incident rules should have one rule state.
- G. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
Answer: A,C,F,G
NEW QUESTION 43
Which two statements are true about Oracle Service Cloud accelerators?
- A. They
are available at http://www.oracle.com/technetwork. - B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- C. Oracle provides support for all accelerators.
- D. The source files for all listed accelerators are available for download.
- E. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
Answer: B,E
NEW QUESTION 44
Which three statements are true about headers of custom process models?
- A. They contain all possible events with the objects.
- B. The header section is always commented.
- C. They list only the events that are supported by the code implementation.
- D. The header section needs to be uncommented during testing.
- E. They contain the version number of the PHP script.
- F. The/QDntain the version number of the Connect Common Object Model.
- G. They contain standard objects only.
Answer: B,C,G
NEW QUESTION 45
Which three statements are true about Service Level Agreements?
- A. They enable you to restrict the number of incidents raised by end users through various channels.
- B. They enable you to restrict what agents can view as part of navigation on the console.
- C. They enable you to specify the duration for which an incident can be kept in waiting status.
- D. They enable you to set a timeline for an agent to respond to an incident.
- E. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
- F. They enable you to set the reports that are visible to an agent.
Answer: C,D,E
NEW QUESTION 46
In which two scenarios would you use multiple interfaces?
- A. When your business operates in different lines of business
- B. When you need multiple channels enabled such as email, chat, and web self-service
- C. When new business processes need to be supported other than the standard contact center
- D. When your portal needs the support of different channels for login
- E. When multiple languages need to be supported
Answer: A,E
NEW QUESTION 47
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. configuration settings
- B. business rules
- C. proactive chat widget
- D. syndicate chat widget
Answer: D
NEW QUESTION 48
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
- A. Capturing all incident-associated CO data from customers
- B. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
- C. If a contact record does not exist, creating a contact record as captured by an agent from customers
- D. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
- E. If a contact record exists, loading details from the contact found in the incident workspace
Answer: A,C,E
NEW QUESTION 49
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter zero as the initial value for both fields.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Leave both the chat and email fields limit as blank.
- D. Use the default values.
Answer: A
NEW QUESTION 50
Which five actions should you perform to configure advanced routing?
- A. Add product and category fields to the Live Help page of the Customer Portal.
- B. Define products and categories.
- C. Assign advanced routing permissions to a profile.
- D. Create an advanced routing incident queue.
- E. Configure collaboration with external users who are not agent desktop users.
- F. Assign guided assistance permission to a profile.
- G. Create and activate a rule to route incidents to the advanced routing incident queue.
- H. Add Access Control to a navigation set.
Answer: B,C,E,G,H
NEW QUESTION 51
Which three options are not supported in a Browser User Interface workspace?
- A. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- B. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- C. Any site which does not want to be embedded inside an iframe will not be rendered.
- D. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
- E. Any site trying to navigate to a top-level page will not be rendered.
Answer: A,B,C
NEW QUESTION 52
Which two statements are true about linking products, categories, and dispositions?
- A. Links can be automatically created to categories and dispositions based on answers an incidents.
- B. A leaf product's links are inherited from its parent product.
- C. Product-category linking restricts customers from searching on the Customer Portal.
- D. Product-category linking is independent of product-disposition linking.
- E. Links can be created only between the parent levels of products, categories, and dispositions.
Answer: C,D
NEW QUESTION 53
......
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
| Topic 10 |
|
| Topic 11 |
|
| Topic 12 |
|
Latest 2021 Realistic Verified 1Z0-1038-20 Dumps - 100% Free 1Z0-1038-20 Exam Dumps: https://www.actualtestsit.com/Oracle/1Z0-1038-20-exam-prep-dumps.html