Oct-2021 SAP C-C4H510-04 Actual Questions and Braindumps
C-C4H510-04 Dumps To Pass SAP Exam in 24 Hours - ActualTestsIT
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
NEW QUESTION 30
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Absolute
- B. Recall
- C. Counter-based
- D. Cyclical
Answer: A,D
NEW QUESTION 31
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Skills
- B. Territory
- C. Service organization
- D. Measurement and reading
Answer: B,C
NEW QUESTION 32
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Time sheets can be submitted for approval.
- B. Code list restrictions are not possible for the Time Type field.
- C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- D. Time recording can be done online or in offline mode.
- E. You can activate Microsoft Outlook integration for time recording.
Answer: A,C,D
NEW QUESTION 33
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Prospect
- B. Credit limit check
- C. Sales support block
- D. Delivery block
Answer: A
NEW QUESTION 34
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Set scoping questions and outgoing e-mail details in fine-tuning.
- B. Set up service categories and service catalogs.
- C. Create an account with the e-mail address of the customer.
- D. Create an e-mail template for responses.
- E. Configure the e-mail address in the communication channel.
Answer: A,D,E
NEW QUESTION 35
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Activate scoping item "Create Service Requests from Incoming E-Mail"
- C. Integrate MindTouch
- D. Setup a knowledge base for service contracts
Answer: C
NEW QUESTION 36
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 37
How can you restrict access to Product View?
- A. Territories
- B. Service Unit of Employee
- C. Employee
- D. Sales Data of Employee
Answer: D
NEW QUESTION 38
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- C. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- D. Opening the main ticket allows you to see all of the connected sub-tickets.
Answer: A,D
NEW QUESTION 39
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Maintenance plan
- B. Registered product
- C. Warranty
- D. Product
- E. Text
Answer: B,D,E
NEW QUESTION 40
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Absolute, counter-based
- B. One time, fixed
- C. One time - no condition, time and counter-based
- D. One time, time and counter-based
Answer: D
NEW QUESTION 41
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 42
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Push the incident to SAP Service Cloud support.
- B. Start processing.
- C. Set up a multi-step approval process.
- D. Change the priority to escalated.
Answer: A,B
NEW QUESTION 43
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Territory work distribution
- B. Organizational work distribution
- C. Account work distribution
- D. Service category distribution
- E. Employee work distribution
Answer: A,B,E
NEW QUESTION 44
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Business roles
- B. Field extensions
- C. Code list restrictions
- D. Territories
Answer: A,D
NEW QUESTION 45
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. Existing reports can be reused
- B. Offline access is available
- C. Real-time data access
- D. No additional authorization concept is required
- E. No security issues with mashup outside of corporate network
Answer: A,C,D
NEW QUESTION 46
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Knowledge base
- B. Templates
- C. Workflow rules
- D. Routing rules
Answer: B
NEW QUESTION 47
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Service category
- B. Service level of incoming tickets
- C. Ticket due date
- D. Status
Answer: B,C
NEW QUESTION 48
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Feed
- B. Knowledge base fine-tuning activity
- C. Solution finder
- D. Broadcast
Answer: C
NEW QUESTION 49
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