Pass Oracle Oracle B2B Service 2022 Implementation Professional Exam in First Attempt Guaranteed Updated Dump from ActualTestsIT!
Pass 1z0-1064-22 Exam with 78 Questions - Verified By ActualTestsIT
Oracle 1z0-1064-22 Exam Syllabus Topics:
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NEW QUESTION 25
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
- D. Multiple users cannot use your sandbox at the same time.
Answer: A,B
NEW QUESTION 26
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined in the first evaluated rule is always assigned to the service request.
- B. The queue defined by default is the one assigned to the service request.
- C. An error will occur; no queue is assigned to the service request.
- D. The service request assignment will be unpredictable.
Answer: A
NEW QUESTION 27
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
Answer: B
NEW QUESTION 28
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Icons
- B. Objects
- C. Fields
- D. Reports
- E. Roles and privileges
- F. Object workflow
- G. Exports
- H. Themes
Answer: B,C,D,G
NEW QUESTION 29
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. be required to create all of your own components for the display of Engagement Cloud objects
- B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- C. not be able to preview your application before you publish it
- D. have to contact Oracle Support for the permission to deploy your custom DCS application
Answer: A
NEW QUESTION 30
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
- C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
- D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
Answer: D
NEW QUESTION 31
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The Base Locale for the articles has not been enabled in the correct language.
- B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
- C. Users have not been given the "Knowledge Analyst" role.
- D. The User Group selected for authoring articles has been set to 'External".
Answer: C
NEW QUESTION 32
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
- B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
Answer: C
NEW QUESTION 33
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
Answer: A,D
NEW QUESTION 34
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incoming messages have a custom filter.
- B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- C. The configured frequency to retrieve emails is too long.
- D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
Answer: A
NEW QUESTION 35
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. Many DCS applications can be active in production at the same time.
- B. Only one version of a DCS application can be active in production at any time.
- C. DCS application can be embedded in other sites.
- D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
Answer: B,C,D
NEW QUESTION 36
Select three correct limits and restrictions when importing data from a file.
- A. By default, the import starts immediately after it is activated.
- B. Both create and update operations are available for imported records.
- C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Answer: A,B,E
NEW QUESTION 37
Which two are true characteristics about the lifecycle of a service request?
- A. "Customer working" is one of the five seeded status types.
- B. Users can reopen a service request when the status is set to "Resolved".
- C. "Closed" status is set by an automatic job after a specified number of days.
- D. If required, users can manually set the "Closed" status for a service request.
- E. Users can reopen a service request when the status is set to "Closed".
Answer: B,C
NEW QUESTION 38
Which two options are true about reporting on milestones?
- A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- C. Administrator-defined milestone data is not included in Analytics.
- D. No standard reports on milestones are provided.
Answer: A,C
NEW QUESTION 39
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Adjust permissions on all customer's profiles.
- B. Adjust the inbound message filters.
- C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Answer: D
NEW QUESTION 40
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