C_C4H510_04 Pre-Exam Practice Tests | (Updated 82 Questions)
Valid C_C4H510_04 Exam Q&A PDF - One Year Free Update
NEW QUESTION 28
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Installed bases
- B. Registered products
- C. Service contracts
- D. Contacts
Answer: B,D
NEW QUESTION 29
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Code list restriction
- B. Personalization
- C. Usage of restriction rules
Answer: A
NEW QUESTION 30
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. You can activate Microsoft Outlook integration for time recording.
- B. Time sheets can be submitted for approval.
- C. Time recording can be done online or in offline mode.
- D. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- E. Code list restrictions are not possible for the Time Type field.
Answer: B,C,D
NEW QUESTION 31
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Determining fine-tuning settings
- B. Determining service level assignments
- C. Reporting
- D. Controlling validity of the service catalog
- E. Controlling responsibility
Answer: B,C,E
NEW QUESTION 32
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Accounts
- C. Products
- D. Employees
Answer: A
NEW QUESTION 33
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Warranty
- B. Registered product
- C. Product
- D. Maintenance plan
- E. Text
Answer: B,C,E
NEW QUESTION 34
Which of the following options are possible for permissions?
- A. Restricted access rights override any unrestricted access you have defined.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 35
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business user
- B. Service agent
- C. Business role
- D. Employee
Answer: A
NEW QUESTION 36
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 37
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Select the relevant scoping question.
- C. Create a workflow rule.
- D. Maintain the fine-tuning activity for date profiles.
Answer: C
NEW QUESTION 38
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Configure Work Distribution Rules for Employees
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Assign Restriction Rules
Answer: C,D
NEW QUESTION 39
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 40
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: B,C
NEW QUESTION 41
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- D. The question related to SLAs must be activated in project scoping.
Answer: A,D
NEW QUESTION 42
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. A service contract is active.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 43
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