[Mar 28, 2022] Passing Key To Getting C_C4H510_04 Certified Exam Engine PDF
C_C4H510_04 Exam Dumps Pass with Updated Mar-2022 Tests Dumps
SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
NEW QUESTION 50
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Adaptation
- B. Mashup
- C. Code list restriction
- D. Workflow rules
Answer: A
NEW QUESTION 51
Which of these template formats is supported by the Data Workbench?
- A. Raw data
- B. HTML
- C. csv
- D. XML
Answer: C
NEW QUESTION 52
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. You can activate the Microsoft Outlook integration for time recording.
- B. Code list restrictions are not possible for the Time Type field.
- C. Time sheets can be submitted for approval.
- D. Time recording can be done online or in offline mode.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
Answer: C,D,E
NEW QUESTION 53
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Workflow rule
- B. Service agent
- C. Organizational unit
- D. Business user
Answer: D
NEW QUESTION 54
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable internal memos for tickets?
- B. Do you want to support e-mail channels for groups?
- C. Do you want to enable agents to respond to tickets using an external e-mail client?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION 55
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket ID
- B. Service Category
- C. Ticket Priority
- D. Ticket Type
- E. Installed Base
Answer: B,C,D
NEW QUESTION 56
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Schedule an MORO Job.
- B. Download the migration template.
- C. Save the file in XML
- D. Map the data fields with the offered data fields in the migration template.
Answer: A,D
NEW QUESTION 57
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Usage
- B. Data source ID
- C. Web service URL
- D. Name
- E. Description
Answer: A,B,D
NEW QUESTION 58
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. Internal mashups
- B. ASAP mashups
- C. HTML mashups
- D. URL mashups
Answer: B,C
NEW QUESTION 59
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. On every save of the report
- B. Periodic scheduling
- C. Ad-hoc broadcasting
- D. On specific report creation
Answer: B,C
NEW QUESTION 60
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. A customer needs to be assigned.
- C. A service contract is active.
- D. At least one service object needs to be assigned.
Answer: B,D
NEW QUESTION 61
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Status
- B. Service category
- C. Service level of incoming tickets
- D. Ticket due date
Answer: A,B
NEW QUESTION 62
Which data element is used to calculate the warranty start?
- A. Warranty reference date
- B. Warranty duration
- C. Number of months
- D. Service category
Answer: A
NEW QUESTION 63
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business role
- B. Service agent
- C. Business user
- D. Employee
Answer: D
NEW QUESTION 64
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Restricted
- B. No Access
- C. Unrestricted
- D. Full Access
- E. Define Specific Restriction
Answer: A,B,C
NEW QUESTION 65
Which of these objects are NOT associated with SAP Jam groups?
- A. Sales orders
- B. Opportunities
- C. Products
- D. Tickets
Answer: A
NEW QUESTION 66
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. The number of available standard reports is reduced.
- C. The Measurements feature is activated.
- D. Warranty management is available in service tickets.
Answer: A
NEW QUESTION 67
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel direction outbound to inbound.
- B. Switch from channel direction inbound to outbound.
- C. Switch from channel type B2C to B2B.
- D. Switch from channel type B2B to B2C.
Answer: A
NEW QUESTION 68
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
- A. Accounts
- B. Tickets
- C. Employees
- D. Products
Answer: B
NEW QUESTION 69
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Tickets
- B. External pricing
- C. Contracts
- D. Activities
Answer: A
NEW QUESTION 70
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Data Workbench
- B. SLA determination
- C. Delegation rules
- D. Ticket routing rule
Answer: D
NEW QUESTION 71
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Custom reports
- C. Standard reports
- D. Interactive dashboards
- E. Inner join data sources
Answer: A,B,C
NEW QUESTION 72
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
- A. Usage of Delegates
- B. Activate Scoping Item Determination for Territory Owner in Transaction
- C. Assign Restriction Rules
- D. Configure Work Distribution Rules for Employees
Answer: C,D
NEW QUESTION 73
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Integrate MindTouch
- C. Activate scoping item "Create Service Requests from Incoming E-Mail"
- D. Setup a knowledge base for service contracts
Answer: B
NEW QUESTION 74
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Pricing procedure
- B. Price list
- C. Price scale
- D. Cross-selling list
Answer: A
NEW QUESTION 75
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SAP Service Cloud Certification Exam Details:
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Number of Questions | 80 |
| Reference Books | C4H440, C4H510 |
| Level | Associate |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Price | $550 (USD) |
| Exam Code | C_C4H510_04 |
| Passing Score | C_C4H510_04 - 63% |
| Duration | 180 mins |
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