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ServiceNow CSA (Certified System Administrator) exam is a certification program that is designed to validate an individual's expertise in the ServiceNow platform. ServiceNow Certified System Administrator certification is intended for professionals who have experience in configuring, administering, and implementing ServiceNow solutions. It is a valuable credential for those who want to demonstrate their knowledge and skills in ServiceNow and help organizations with their digital transformations.
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NEW QUESTION # 186
Farm a form, what would you click, to modify the order of the fields on the form?
Choose 2 answers
- A. Right click on header > Configure > Form Design
- B. Context Menu > Configure > Form Layout
- C. Right click on header > Configure > UX Dashboard
- D. Context Menu > Form > Layout
- E. Context Menu > Configure > Form Designer
Answer: A,B
NEW QUESTION # 187
When does the Submit button appear on a form?
- A. When saving an old record
- B. When updating an existing record
- C. When creating a new record
- D. When changing the reference field in an existing record
Answer: C
NEW QUESTION # 188
Which type of scripts run in the browser?
- A. Business Rule Scripts
- B. Policies and Client Scripts
- C. script Include Scripts
- D. Access Contral Scripts
Answer: B
NEW QUESTION # 189
What are three security modules often used by the System Administrator? (Choose three.)
- A. System Security > Security
- B. Self-Service > My Access
- C. Password Management > Security Questions
- D. Utilities > Migrate Security
- E. System Security > Access Control (ACL)
- F. System Security > High Security Settings
- G. System Properties > Security
Answer: E,F,G
NEW QUESTION # 190
What actions art taken to filter a long list of records to show only those which have "email" Short Description?
- A. On Search box. select text, type email, click enter
- B. Click List Magnifier to expand column search, on Short Description, type email, click enter
- C. Click List Magnifier to expand column search, on Short Description type 'email, dick enter
- D. Click List Magnifier to expand column search. on Short Description type %email. click enter
Answer: C
NEW QUESTION # 191
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers
- A. Flag Article
- B. Add Comments
- C. CC Click frowning icon
- D. Rate with Stars
- E. Tag as Helpful
- F. Submit KB Errata
Answer: A,B,D,E
NEW QUESTION # 192
Which application is used to change the number format per table?
- A. System Maintenance
- B. Table Maintenance
- C. Number Maintenance
- D. Record Maintenance
Answer: C
NEW QUESTION # 193
What are advantages of using Flow Designer? (Choose three.)
- A. Enables complicated scripting
- B. Supports advanced developers
- C. Less manual scripting
- D. Smooth integration with 3rd party systems
- E. Reduces technical debt
Answer: B,C,D
NEW QUESTION # 194
A Role is defined as what?
- A. A set of access control rules
- B. A set of user access policies
- C. A Persona in a workflow
- D. A collection of permissions
Answer: D
NEW QUESTION # 195
Which one statement correctly describes Access Control rule evaluation?
- A. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- B. The role with the most permissions evaluates the rules first.
- C. Table access rules are evaluated from the general to the specific
- D. If more than one rule applies to a record, the older rule is evaluated first
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 196
When importing spreadsheet data into ServiceNow, what is the first step in the process?
- A. Define Data Source
- B. Set Coalesce
- C. Create Import Set
- D. Select Import Set
- E. Run Data Scrubber
Answer: C
NEW QUESTION # 197
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
- A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
- B. The manager is not a member of the Service Desk group.
- C. The Assignment Group manager field is empty.
- D. The manager does not have the itil role.
- E. The manager is not a member of the Network and Hardware groups.
Answer: D
NEW QUESTION # 198
Which one of the following statements best describes the purpose of an Update Set?
- A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
- B. An Update Set is a group of customizations that is moved from Production to Development
- C. By default, an Update Set includes customizations, Business Rules, and homepages
- D. By default, the changes included in an Update Set are visible only in the instance to which they are applied
Answer: A
NEW QUESTION # 199
What is the primary application used to load data into ServiceNow?
- A. System Update Sets
- B. Service Level Management
- C. System Import Sets
- D. Configuration
Answer: C
NEW QUESTION # 200
What are the three components of a filter condition?
- A. Operator
- B. Field
- C. Value
- D. Table
Answer: A,B,C
NEW QUESTION # 201
What setting allows users to view a Knowledge Base article even if the are not logged in?
- A. The View All setting
- B. The Public setting
- C. The Allow role
- D. The ESS role
Answer: D
NEW QUESTION # 202
What defines conditions that are evaluated against users to determine which users can create, read, write, and
retire knowledge articles.
- A. User permissions
- B. User info
- C. User conditions
- D. User Criteria
Answer: D
NEW QUESTION # 203
What are the four knowledge workflows available in the ServiceNow base instance?
- A. Instant Publish: Immediately publishes a draft article without requiring an approval
- B. Instant Retire: Immediately retires a published article without requiring an approval
- C. Retire Knowledge: Moves a knowledge article to the retired state.
- D. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
Answer: D
NEW QUESTION # 204
Which would NOT appear in the History section of the Application Navigator?
- A. Forms
- B. UI Pages
- C. Lists
- D. Records
Answer: B
NEW QUESTION # 205
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
- A. System Ul > Ul Pages > Branding
- B. System Properties > Basic Configuration UI16
- C. System Properties > Branding
- D. Service Portal > Portals > Branding
Answer: D
NEW QUESTION # 206
New records, new groups, and modified configuration Items (Cls): what do they have in common?
- A. They are included in an Update Set
- B. They are not captured in an Update Set
- C. They are customizations
- D. They do not have anything in common
Answer: A
NEW QUESTION # 207
How is a group defined in ServiceNow?
- A. A group defines a set of users that share the same location
- B. A group is one record stored in the Group Type [sys_user_group_type] table
- C. A group defines a set of users that share the same job title
- D. A group is one record stored in the Group [sys_user_group] table
Answer: D
NEW QUESTION # 208
Reports can be created from which different places in the platform? (Choose two.)
- A. List column heading
- B. Metrics module
- C. View / Run module
- D. Statistics module
Answer: A,C
NEW QUESTION # 209
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