Ultimate Guide to Prepare CSA Certification Exam for Certified System Administrator in 2023
Use Real CSA Dumps - ServiceNow Correct Answers updated on 2023
ServiceNow CSA Exam is a comprehensive assessment that covers a wide range of topics related to ServiceNow system administration. CSA exam is divided into six sections, with each section focusing on a specific area of ServiceNow administration. These areas include user interface and navigation, system administration, database administration, service automation, workflow administration, and reporting and analytics. CSA exam consists of 60 multiple-choice questions and takes approximately 90 minutes to complete.
ServiceNow CSA certification exam is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is a challenging test that requires a significant amount of preparation, but passing the exam can open up new career opportunities and increase earning potential. With the right preparation, candidates can pass the exam and become certified ServiceNow System Administrators.
ServiceNow CSA (ServiceNow Certified System Administrator) exam is designed to validate the skills and knowledge of professionals who work with the ServiceNow platform. CSA exam covers a wide range of topics related to the ServiceNow platform, including configuration, administration, and maintenance. Individuals who pass the exam are recognized as ServiceNow Certified System Administrators, indicating that they have the skills and expertise needed to effectively administer ServiceNow instances and configure the platform to meet the needs of their organization.
NEW QUESTION # 16
What is the primary objective of the Display Business Rule?
- A. To define what happens on a form, when a particular fled changes
- B. To use a shared g_scratchpad object, which can be sent to the client, as part of the form
- C. To monitor fields on a form, and provide feedback
- D. To set files to mandatory, hidden, and read-only
Answer: B
NEW QUESTION # 17
A knowledge article must be which of the following states to display to a user?
- A. Published
- B. Drafted
- C. Reviewed
- D. Retired
Answer: A
NEW QUESTION # 18
The display sequence is controlled in a Service Catalog Item using which of the following?
- A. The Order field in the Variable form
- B. The Choice field in the Variable form
- C. The Default Value field in the Catalog Item form
- D. The Sequence field in the Catalog Item form
Answer: A
NEW QUESTION # 19
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
- A. Service Processes
- B. A Database
- C. The Dependency View
- D. Tables and Fields
- E. User Permissions
Answer: A,B,C,D
NEW QUESTION # 20
When working on a form, what is the difference between Insert and Update operations?
- A. Insert creates a new record and Update saves changes, both exit the form
- B. Insert creates a new record and Update saves changes, both remain on the form
- C. Insert saves changes and remains on the form, Update saves changes and exits the form
- D. Insert saves changes and exits the form, Update saves changes and remains on the form
Answer: C
NEW QUESTION # 21
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
- A. Now Messenger
- B. Agent Assist
- C. Virtual Agent
- D. Connect Agent
Answer: C
NEW QUESTION # 22
What module do you use to access the reports that are available to you?
- A. Reports > Homepage
- B. Report > Overview
- C. Self-Service>My Reports
- D. Report > View /Run
Answer: A
NEW QUESTION # 23
What are examples of UI Actions relating to forms?
Choose 3 answers
- A. Form Columns
- B. Form Buttons
- C. Form Context Menu
- D. Form Links.
- E. Form View
Answer: B,C,D
NEW QUESTION # 24
Which tool is used to have conversations with logged-in users in real-time?
- A. Now Messenger
- B. Comments
- C. User Presence
- D. Connect Chat
Answer: D
NEW QUESTION # 25
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
- A. Check the latest release notes at docs.servicenow.com.
- B. Activate the application plug in, on your personal dev instance.
- C. Activate the application plug in, on your company's production instance.
- D. Search the wiki for the sales demo request form,
Answer: B
NEW QUESTION # 26
Which of the following statement describes the purpose of an Order Guide?
- A. Order Guide provide a list of guidelines for Administrators on how to set up item variables
- B. Order Guides restrict the number of items in an order to only one item per request
- C. Order Guides take the user directly to the checkout without prompting for information
- D. Order Guide provide the ability to order multiple, related items as one request
Answer: D
NEW QUESTION # 27
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?
- A. Format
- B. Data
- C. Group by
- D. Configure
- E. Style
Answer: D
NEW QUESTION # 28
What do you need to do before you can use an Application-based trigger in your flow?
- A. Activate application trigger spoke
- B. Activate trigger security rules
- C. Assign Application trigger role [sn_app_trigger_write] to SME
- D. Activate application plugins only
- E. Activate application spoke, and plug-ins as needed
Answer: B
NEW QUESTION # 29
What are the steps for importing data using an import set?
- A. Identify source; Import transform map: Run transformer; Verity import
- B. Load the data; Create transform map; Transform data; Clean up import table
- C. Set up LDAP; Test map: Create update set; Run import: Apply update set
- D. Select source file; Run automap; Transform data; Clean up target table
Answer: B
NEW QUESTION # 30
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
- A. Conditional Expressions
- B. Scripts
- C. Assignment Rules
- D. Groups
- E. Roles
- F. User Criteria
Answer: A,B,E
Explanation:
Explanation/Reference:
NEW QUESTION # 31
Which one of the following statements describes the purpose of a Service Catalog flow?
- A. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications
- B. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
- C. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
- D. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups
Answer: D
NEW QUESTION # 32
What Service Catalog feature do you use to organize items into logical groups?
- A. Variable sets
- B. Sections
- C. Catalog items
- D. Categories
Answer: A
NEW QUESTION # 33
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
- A. AL Service Dashboard
- B. Event Management Homepage
- C. Dependency View
- D. Cl Health Dashboard
Answer: D
NEW QUESTION # 34
Which role can manage multiple knowledge bases?
- A. kb_admin
- B. knowledge_base_admin
- C. sn_kb_admin
- D. knowledge_admin
Answer: D
NEW QUESTION # 35
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
- A. The CMDB contains ITIL process data pertaining to configuration items
- B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
- C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- D. The CMDB contains data about tangible and intangible business assets
Answer: D
NEW QUESTION # 36
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers
- A. View Knowledge
- B. View Cases
- C. View Recent Outages
- D. View Related Tasks
- E. View Affected Cis
Answer: C,D,E
NEW QUESTION # 37
How are Workflows moved between instances?
- A. Workflows are moved using Update Sets
- B. Workflows are moved using Application Sets
- C. Workflows are moved using Transform Maps
- D. Workflows cannot be moved between instances
Answer: A
NEW QUESTION # 38
Which one of the following describes the primary operations performed against tables in the Service Now platform?
- A. Create, Read, Write, Delete
- B. Create, Read, Upload, Delete
- C. Capture, Rate, Write, Develop
- D. Create, Rate, Update, Delete
Answer: A
NEW QUESTION # 39
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