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NEW QUESTION # 55
Which licensing model is the most complex for a customer to manage?
- A. A La Carte
- B. Subscription
- C. Enterprise agreement
- D. Managed service agreement
Answer: A
Explanation:
La Carte licensing model is the most complex for a customer to manage because it requires the customer to purchase and activate individual licenses for each product and feature they want to use. This can result in a large number of licenses to track and renew, as well as compatibility issues between different products and versions. A La Carte licensing also does not provide the benefits of Cisco's Software Buying Programs, such as financial predictability, access to incentives, and subscription co-termination1.
References: 1: Cisco Software Licensing Guide - Cisco
NEW QUESTION # 56
Which three financial metrics are critical in measuring subscription renewals? (Choose three.)
- A. Net New Sales
- B. Annual Recurring Revenue (ARR)
- C. Uptime
- D. Annualized Order Value (AOV)
- E. Training costs
- F. Renewal Rate
Answer: B,E,F
NEW QUESTION # 57
Which licensing model represents the highest value?
- A. Enterprise Agreements
- B. Pay as you go
- C. Subscription
- D. Transactional
Answer: A
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price The ability to deploy software anytime, anywhere, without additional costs or approvals The flexibility to grow and adjust their software usage without overage fees or penalties The convenience of co-terminating all their subscriptions at the end of the EA term The option to include Cisco services and support in their EA2
NEW QUESTION # 58
Customer A purchased a one-year webex contract of 100 seats at $10 per seat. Customer B purchases a three-year webex contract of 100 seats at $10 per seat. What is the annual recurring revenue(ARR) for each?
- A. $3000 and $3000
- B. $1000 and $1000
- C. $1000 and $3000
- D. $1100 and $3300
Answer: B
NEW QUESTION # 59
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. Billing
- B. Proposal build
- C. Deal strategy
- D. Quote delivery
Answer: B
NEW QUESTION # 60
Which statement is the most accurate description of the Health Index?
- A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- B. an ongoing measurement of customer sentiment
- C. a measurement tool for resolving specific product quality issues and adoption barriers
- D. an ongoing measurement of several key customer health indicators
Answer: D
NEW QUESTION # 61
What are the 3 Cs of Cisco's CX Installed Base (CX-IB) Methodology?
- A. Connect, Communicate, Consolidate
- B. Communicate, Co-terminate end dates. Consolidate contracts
- C. Check start dates, Co-terminate start dates. Consolidate services
- D. Cover the uncovered, Co-terminate end dates. Consolidate contracts
Answer: D
NEW QUESTION # 62
Which statement best summarizes the intended outcome of the Success Plan?
- A. Grow incremental annual recurring revenue
- B. Generate financial data that indicates a customer's propensity to renew
- C. Provide scheduling for resolving customer qual y issues
- D. Development of a customer-centric view for achieving value from their portfolio
Answer: D
NEW QUESTION # 63
Which task should a Renewals Manager perform during the Prospect phase?
- A. Review new opportunities
- B. Risk Mitigation
- C. Terms negotiation
- D. Risk Assessment
Answer: A
NEW QUESTION # 64
What is Practice Maturity?
- A. a calculation of the number of deals won and lost
- B. a compass of how a partner is performing against key Cisco priorities and outcomes, as well as against their peers
- C. a reflection of a partner's career length based on their employees' service duration
- D. an evaluation of a partner's negotiation skills
Answer: B
NEW QUESTION # 65
What does iARR measure?
- A. our ability to monitor product utilization, and financial growth collectively
- B. our ability to internally align renewable resources
- C. our ability to expand upon existing customer value
- D. our ability to increase renewal rates through pricing controls
Answer: A
NEW QUESTION # 66
Which two outcomes drive the value of subscriptions for customers? (Choose two.)
- A. continuous access to innovation
- B. freeware offers
- C. Access to the latest capabilities
- D. Consulting services
- E. bundling of software and hardware
Answer: A,C
NEW QUESTION # 67
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
- A. renewal rate
- B. net new sales
- C. training costs
- D. annual re curing revenue
- E. close rate
Answer: A,C,D
NEW QUESTION # 68
Who do Renewals Managers (RMs) work with?
- A. RMs work with pre-sales engineers and build customer solutions.
- B. RMs work with service delivery teams and monitor engagements.
- C. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- D. RMs work by themselves to develop a high level view customer requirements and objectives.
Answer: C
Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
NEW QUESTION # 69
Which licensing model represents the highest value?
- A. Enterprise Agreements
- B. Pay as you go
- C. Subscription
- D. Transactional
Answer: A
NEW QUESTION # 70
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- B. Support Services, Business Critical Services, Professional Services and Managed Services
- C. Support Services, Business Critical Services and Professional Services
- D. Support Services and Business Critical Services
Answer: A
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 71
What does a renewal proposal contract outline?
- A. detailed information about the resources that will support the implementation
- B. guarantee that the customer will participate in an advocacy blog post
- C. the customer's current needs, challenges, and goals
- D. the updated terms, services, and pricing options
Answer: D
NEW QUESTION # 72
What support should an RM take from the CSM?
- A. Oversee the closure of contracts.
- B. Book customer-service briefings.
- C. Communicate new greenfield opportunities.
- D. Communicate value and the impact of Cisco solutions.
Answer: D
Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption
NEW QUESTION # 73
What are two key customer benefits from a Cisco Smart Account? (Choose two.)
- A. visibility into non-Cisco software licenses
- B. centralized management of software licenses and entitlements
- C. guaranteed increase in network speed and efficiency
- D. visibility into Cisco software licenses, entitlements, and users across the organization
- E. access to exclusive Cisco hardware discounts
Answer: B,D
NEW QUESTION # 74
A customer purchased a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue?
- A. $100
- B. $3000
- C. $1000
- D. $ 3300
Answer: B
NEW QUESTION # 75
Which group of products are enterprise networking products?
- A. Salesforce,Box,AWS
- B. Iwan,Viptela,Meraki
- C. Routing,Switching,Access Points
- D. WAN,LAN,Wireless
Answer: B
NEW QUESTION # 76
Which service offering helps define the customer's IT vision and strategy?
- A. Support
- B. Advisory
- C. Training
- D. Optimization
Answer: B
Explanation:
Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT. Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.
NEW QUESTION # 77
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Cisco 700-805 Exam is a comprehensive exam that tests the ability of candidates to manage and renew Cisco products and services, evaluate customer needs, and provide effective solutions. 700-805 exam consists of 50 multiple-choice questions that candidates must complete within 60 minutes. Candidates must score at least 70% to pass the exam and earn the Cisco Renewals Manager certification.
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